What you see: 

• Document Upload Options 

• • Supported formats: PDF, DOCX, TXT 

• • Upload methods:  

• • • Upload File button 

• • • New Folder for organizing files 

• List View Display 

• • Columns shown:  

• • • Name 

• • • Type 

• • • Uploaded By 

• • • Last Modified 

• • • File Size 

• • • Action 

Why it matters: 

• Documents let you provide structured information not available on your site. 

• Helps in scenarios like policy documents, guides, or offline PDFs. 

What you need before this step: 

• Supported file format under 10MB. 

• Clean text-based docs (avoid scanned images). 

Outcome after action: 

• Uploaded files feed into bot’s answers. 

Best practice: 

• Use one document per topic (e.g., “Refund Policy.pdf”). 

• Avoid uploading duplicate or outdated versions.