All Pages On This Page Login & Sign Up Expand Login & Sign Up Collapse Login & Sign Up Step 1 — Company Code Screen Step 2 — Login Method Screen Step 3 — Sign Up (For New Users) Step 4 — Email Verification Step 5 — Forgot Password Troubleshooting Security Tips What’s Next? Appendix Create Your First Bot Expand Create Your First Bot Collapse Create Your First Bot First-Time Login Experience Step 1 — Access Create Bot Form Step 2 — Confirmation & Bot Dashboard Troubleshooting Security & Ownership Tips What’s Next? Appendix Knowledge Hub Expand Knowledge Hub Collapse Knowledge Hub Step 1 — Access Knowledge Hub Step 2 — Add URLs Step 3 — Add Documents Step 4 — Add FAQs Step 5 — Use Skill Builder Step 6 — Train the Bot Troubleshooting Best Practices What’s Next? Appendix Bot Configuration Expand Bot Configuration Collapse Bot Configuration Step 1 — Access Bot Configuration Step 2 — Bot Messages (Fallbacks) Step 3 — Hands-Off (Agent Escalation) Step 4 — Inactivity Timeout Step 5 — Lead Form Step 6 — CSAT Form (Feedback) Step 7 — Leave a Message Channel Integrations (Omnichannel) Expand Channel Integrations (Omnichannel) Collapse Channel Integrations (Omnichannel) Step 1 — Access Channel Integrations Step 2 — Website Integration Step 3 — WhatsApp Integration Step 4 — Telegram Integration Step 5 — Facebook Messenger Step 6 — Instagram Step 7 — SMS Step 8 — RCS (Rich Communication Services) Step 9 — Microsoft Teams Broadcast Campaigns Expand Broadcast Campaigns Collapse Broadcast Campaigns Step 1 — Access Broadcast Step 2 — Create a Campaign Step 3 — Manage Templates Step 4 — Build Address Book Insights: Analytics Dashboard Expand Insights: Analytics Dashboard Collapse Insights: Analytics Dashboard Step 1 — Access Analytics Dashboard What’s Next? Updated on October 1, 2025 admin ⚙️ Bot Configuration → Control fallback, forms, escalation. 🌐 Channel Integrations → Deploy bot on website, WhatsApp, etc. 📊 Insights → Measure knowledge usage. Next Appendix Read