What you see: 

• FAQs Page – Key Features 

• • Default FAQs: 

• • • 4 system-generated entries (st_goodbye, st_greetings, st_goodnight, talk_to_agent) 

• • Editable Entries: 

• • •  Each FAQ can be modified or deleted. 
  • Editable Features – FAQ Creation Interface
  • Topic Selection: Dropdown: Select / Add Topic 
    • Topic Selection: Dropdown: Select / Add Topic 
    • Question Input: Text field: Enter your question  
    • Bot Response: Text area: What will bot response 
    • Response Enhancements: 
    • Add elements to the bot’s reply:
      • + Text 
      • + Button 
      • + Image 
      • + Location 
      • + List 
      • + Text & Buttons 
      • + Attachment & Text 
      • + Attachment, Text & Buttons 
      • + SSML (for speech synthesis markup) 
    • Save Button: Finalize and save the FAQ entry 

      

  • Add FAQ Button: 
    • Allows users to create new FAQ entries.

      

       
  • Editable Features – FAQ Creation Interface
    • Topic Selection: Dropdown: Select / Add Topic 
    • Question Input: Text field: Enter your question 
    • Bot Response: Text area: What will bot response 
    • Response Enhancements: 
    • Add elements to the bot’s reply:
      • + Text 
      • + Button 
      • + Image 
      • + Location 
      • + List 
      • + Text & Buttons 
      • + Attachment & Text 
      • + Attachment, Text & Buttons 
      • + SSML (for speech synthesis markup) 
  • Save Button: Finalize and save the FAQ entry 
  • Search Functionality: 
    • A search icon is available to filter or find specific FAQs. 

Why it matters: 

• FAQs give precise, structured responses to common queries. 

• Bulk upload speeds up initial setup. 

What you need before this step: 

• A list of FAQs in Excel/CSV format. 

• At least the 4 default FAQs (Greeting, Good Night, Talk to Agent, Goodbye). 

Outcome after action: 

• FAQs get stored and are immediately usable once trained. 

Best practice: 

• Use simple, user-friendly language. 

• Group FAQs by topics (billing, support, general info).