What you see: 

• Functions: Add predefined or custom functions that the chatbot can execute. 

• Locate and click the green button labeled “+ Add new function” 

• Action Button:
  • Label: Create Function 
  • Purpose: Confirms the function name and proceeds to the function editor where logic can be defined. 

• Function Editor 
  • Purpose: Write and manage custom Python functions for chatbot workflows. 
  • Key Elements: 
  • Sidebar: Navigate back, view all functions, and search. 
  • Code Editor: Dark-themed area with a starter template:  
  • Metadata: Shows creator and timestamp. 
  • Buttons:  
    • Delete Function: Remove the current function. 
    • Save Functions: Save your code. 
    • Tip: Use info and args to handle inputs. Always return a valid response. 
  • Note: Functions must be written in Python only. 
    • The editor supports Python syntax and structure. Other programming languages are not supported in this environment. 

• Create Skill: Build new conversational skills or automation logic for the chatbot 
  • Purpose: Define a new skill for your chatbot workflow by specifying its name and prompt. 

• Key Elements: 
  • Skill Name: Input field to name the skill. 
  • Prompt: Input field to describe the skill’s behavior or trigger. 
  • Create Skill Button:  
    • Label: Create Skill 
    • Action: Saves and adds the new skill to your workflow.

Tip: Use clear, action-oriented names and prompts to make skills easy to manage and reuse. 

• Purpose: Design and visualize chatbot conversation flows using nodes. 
• Key Elements: 

• Start Node: Initial point of the flow. 
• Toolbar Buttons:  
  • Details: View or edit node properties. 

• Add Node: Insert new steps like messages, questions, or actions. 
• Save Skill: Save the entire flow. 
• Navigation:  
  • Back: Return to the previous screen. 

Key Elements: 

• Bot Responses Options:  

• • Response (selected): Add static replies. 

• • API: Trigger external API calls. 

• • Functions: Execute custom logic. 
• Add Response Area:
  • Input field for response content. 
  • Buttons:  
    • + Text: Add plain text. 
    • + Lists: Add list-style responses. 
    • + Text & Buttons: Combine text with interactive buttons. 
  • Action Buttons:  
    • Discard: Cancel changes. 
    • Save: Save the configured response. 

Why it matters: 

• Skill Builder creates guided flows beyond FAQs. 

• Enables advanced use cases (form filling, lead capture, service requests). 

What you need before this step: 

• Defined process flow (what you want the bot to ask and capture). 

Outcome after action: 

• Complex conversation workflows ready to deploy. 

Best practice: 

• Keep flows short and user-friendly. 

• Use API calls only when necessary.