What you see: 

• A configuration panel with multiple tabs: Bot Messages, Hands-Off, Inactivity Timeout, Lead Form, CSAT Form, Leave a Message. 

Why it matters: 

• These settings define the fallback and recovery mechanisms for your bot. 

• Ensures no user query is left hanging. 

What you need before this step: 

• A created bot with Knowledge Hub content. 

• Clear escalation and feedback policies. 

Outcome after action: 

• Bot will respond gracefully to errors, escalations, and idle scenarios. 

Best practice: 

• Configure these settings before going live with any channel.