What you see:  

• Follow-up Messages: Sent after specific periods of inactivity (e.g., 2 mins, 3 mins). 
• Close Conversation Message: Sent after a longer period of inactivity (e.g., 5 mins).  
• Politely ends the session and invites the user to reconnect if needed. 
• Save Button 
• Located at the bottom right to apply changes. 

Why it matters:  

• Keeps chats clean. Prevents abandoned conversations from clogging up reports.   

What you need before this step:   

• Decide after how many minutes inactivity should trigger reminders. 

Outcome after action: 

• Conversations end politely when users go idle. 

Best practice:   

• Example: Reminder at 2 mins, close at 5 mins.