What you see:  

• Message Field: Custom message shown to users before they submit feedback. 
• Form Elements You Can Add:  
  
  • Information 
  • Question 
  • Message 
  • Choice List 
  • Dropdown 
  • Multiple Choice Lists 
  • Upload Image (highlighted) 
  • Chat Rating     
• Thank You Form Section: Upload a Thank You Image. Customize the Thank You Message 
• Bot Preview Panel: Shows how the CSAT form will appear to users, including the message and Submit button. 

Why it matters:    

• Tracks customer satisfaction and support quality. 

What you need before this step:    

• Decide feedback style (stars, text, dropdown). 
• Customize thank-you note.   

Customize thank-you note.   

• CSAT data shows up in Insights → Reports.  

Best practice:   

• Keep questions short. Example: “How helpful was this chat?”